Terms

Last Updated: December 7, 2024

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE

This website, www.ligneroset.ee (hereinafter the “Website”), is operated by Daydream OÜ (hereinafter “Ligne Roset Estonia”, “we”, “us”, or “our”), a company registered in the Republic of Estonia under register code 10621140 and VAT number EE100673489, located at Tartu Maantee 6, 10145, Tallinn, Estonia.

Daydream OÜ has been an official franchisee partner of Ligne Roset since 2008, a globally recognized luxury furniture brand operated by ROSET SAS (hereinafter "Ligne Roset"). ROSET SAS is a company registered in the French Republic under SIREN number 545920076 and headquartered at 1 Route du Pont, 01470, Briord, France.

As a franchisee, Daydream OÜ is authorized to exclusively represent, market, and sell Ligne Roset products in Estonia.

This document outlines the Terms of Sale and Terms of Use (hereinafter “Terms”) for our Website. It defines the rights and responsibilities of both you, as the user, and us, as the service provider, in relation to using the Website and any purchases made through it. These Terms cover key aspects including intellectual property, payments and pricing, delivery, returns, cancellations, refunds, warranty, and the process for filing complaints. By setting clear expectations, these Terms aim to ensure a transparent, secure, and fair experience for all users.

Orders placed through this Website are currently restricted exclusively to delivery addresses within Estonia. If a delivery address outside of Estonia is entered during checkout, the order will not be processed, payment cannot be completed, and delivery will not be fulfilled.

For inquiries regarding international orders, please contact us directly at info@ligneroset.ee. Arrangements for such orders will be handled outside the Website on a case-by-case basis.

1. “Event Outside Our Control” means any circumstance or event that is beyond the reasonable control of Ligne Roset Estonia, which prevents or delays the fulfillment of our obligations under these Terms.

These events include, but are not limited to:

• Transportation Disruptions
  • Delays caused by strikes, labor disputes, or work stoppages affecting carriers, ports, or shipping providers.
  • Mechanical failures or operational issues with transportation vehicles, such as trucks, ships, or planes.
  • Lost or misrouted shipments during transit.
• Weather and Natural Disasters
  • Severe weather conditions such as heavy snow, storms, flooding, or hurricanes that disrupt shipping routes.
  • Natural disasters, including earthquakes, wildfires, or other catastrophic events impacting transportation networks.
• Global or Regional Crises
  • Pandemic-related restrictions, such as lockdowns or quarantines, that affect production, shipping, or customs clearance.
  • War, armed conflict, or political unrest impacting supply chains or transportation routes.
• Customs Delays
  • Prolonged processing times at customs checkpoints for international shipments.
  • Additional inspections or documentation requests by customs authorities.
• Regulatory or Legal Delays
  • New or temporary trade regulations, tariffs, or embargoes affecting the movement of goods across borders.
  • Changes in tax or customs policies that require additional compliance efforts.
• Supply Chain Disruptions
  • Delays in sourcing raw materials or components necessary for production.
  • Temporary factory closures or production slowdowns in France.
• Technology or Communication Failures
  • Issues with tracking systems, payment processing delays, or order management system outages.
  • Interruptions in communication with carriers or third-party logistics providers.
• Force Majeure
  • Any other unforeseeable event beyond our reasonable control that directly impacts delivery timelines.

2. "Showroom" means the physical retail location operated by Ligne Roset Estonia at Tartu Maantee 6, 10145, Tallinn, Estonia, where customers can view, experience, and purchase products in person. The Showroom serves as a space for:

• Displaying available products, including furniture, accessories, and other items.
• Providing in-person customer assistance, including product demonstrations, consultations, and order placement.
• Facilitating services such as product pickup, returns, or exchanges when applicable.

The Showroom is distinct from the online store and may feature additional products or configurations not listed on the Website.

3. “Made-to-Order Product” means a product that is not readily available in Showroom and may be custom-manufactured according to specific configurations, preferences, or requirements chosen by the customer. This product is:

• Handcrafted individually in Ligne Roset factories in Ain, France.
• May include options such as fabric selection, color, size, or other design specifications requested by the customer.
• Typically require a production and delivery timeline of 3–4 months from the date of order confirmation.

4. "Payment Provider" refers to Shopify, the third-party service e-commerce platform used by Ligne Roset Estonia to process and manage all online payment transactions securely and efficiently.

These Terms, including any disputes or claims arising out of or in connection with their subject matter, formation, or performance (including non-contractual disputes or claims), are governed by and interpreted in accordance with the laws of the Republic of Estonia and applicable European Union regulations.

To use or place an order on this Website, you must be 16 years or older.

By accessing or using our Website, including but not limited to placing an order, you confirm that you have read, understand, and accept these Terms and agree to comply with them. Specifically, when placing an order, you acknowledge that the Terms of Sale become effective once the payment has been successfully processed and credited to our Payment Provider account. This acknowledgment forms a legally binding agreement between you and Ligne Roset Estonia, enforceable in its entirety regardless of its electronic and remote nature, without the need for a physical signature from either party.

If you do not agree with any part of these Terms, we respectfully request that you discontinue use of our Website and refrain from placing any orders.

We reserve the right to update or revise these Terms periodically to reflect changes in our practices, legal requirements, or enhancements to our services. Each time you use our Website, we encourage you to review the latest version of this policy to ensure you understand the conditions applicable to your use and our handling of your personal data.

When changes are made, we will post the updated policy on this Website and update the "Last Updated" date at the top of the page to reflect the modifications. If any changes materially affect your rights, we will make reasonable efforts to notify you through additional means, such as an email notification (if we have your contact information) or a prominent notice on our homepage.

In addition to these Terms, our Data Privacy Policy and Cookies Policy also govern your use of our Website.

Our Data Privacy Policy explains how we process any personal data collected from you or provided by you. It is designed to protect your rights under applicable data protection laws, particularly the GDPR, and outlines your rights concerning the data we hold about you, including how you may access, update, or request deletion of your information. By placing an order, you consent to the processing of your personal data in accordance with this policy and confirm that all information you provide is accurate, complete, and up-to-date.

Our Cookies Policy provides details about the types of cookies used on our Website, their purpose, and how they enhance your experience. This policy also explains how you can manage your cookie preferences.

We may update or make changes to our Website periodically to reflect updates to our products, adapt to user needs, or address business priorities. Where major changes are made, we will endeavor to provide you with reasonable notice.

We do not guarantee that the Website or its content will always be available or uninterrupted. We reserve the right to suspend, withdraw, or restrict access to all or any part of the Website for business or operational reasons. In such cases, we will make reasonable efforts to notify you in advance.

For inquiries, assistance, or feedback, please use the relevant contact email below:

• Data Privacy Inquiries: privacy@ligneroset.ee
• General Information: info@ligneroset.ee
• Customer Support: support@ligneroset.ee
• Delivery Inquiries: delivery@ligneroset.ee
• Warranty Claims: warranty@ligneroset.ee
• Returns & Refunds: returns@ligneroset.ee
• T&C Questions: terms@ligneroset.ee

We respond to emails seven days a week from 09:00 to 21:00 (GMT+3) and aim to reply to all messages within 1–2 days.

The “Ligne Roset” trademark, including all figurative and/or shape marks featured on the products, their accessories, and/or packaging, as well as all illustrations, images, designs, and other elements protected by copyright, along with all intellectual property rights related to the products, are and shall remain the exclusive property of Ligne Roset.

You are granted a limited, non-exclusive, and revocable license to access and view the content on this Website for personal, non-commercial use only. Any modification, reproduction, distribution, public display, or creation of derivative works from the content on this Website is strictly prohibited without prior written consent from Ligne Roset or Ligne Roset Estonia.

The following actions concerning intellectual property rights are strictly prohibited:

• Using the “Ligne Roset” trademark, logos, designs, or any other protected content for commercial purposes without authorization.
• Altering, removing, or obscuring any copyright, trademark, or other proprietary notices on the Website or its content.
• Engaging in any activity that infringes on the intellectual property rights of Ligne Roset, including unauthorized use, reproduction, or distribution of protected content.
• Misusing the intellectual property of Ligne Roset in any manner that may confuse, mislead, or harm consumers.
• Failing to acknowledge our status (and that of any identified contributors) as the creators and authors of content on this Website.

All payments made on the Website are securely processed through Shopify, a leading e-commerce platform that facilitates secure and seamless online transactions for businesses worldwide. It ensures compliance with the highest industry standards for payment processing, including PCI DSS certification, encryption protocols, and fraud prevention measures.

Payments can be currently processed only for orders with delivery addresses within Estonia. For more information, refer to Section 1.3: “Order Restrictions”.

All prices displayed on the Website include Estonian VAT at the current rate of 22%.

All prices on the Website are subject to applicable taxes and fees, which will be clearly stated both before and during the checkout process.

All prices displayed on the Website are listed in Euros (€), and payments must also be made in Euros. Payments in other currencies are not currently supported.

If your payment method operates in a currency other than Euros, your payment provider will automatically convert the amount using their exchange rate. Please note that this conversion may result in additional fees or charges imposed by your payment provider. Ligne Roset Estonia is not responsible for any discrepancies or costs arising from currency conversion or exchange rate fluctuations.

We currently accept the following payment methods:

• Mastercard
• Visa
• Apple Pay

We reserve the right to modify the prices of products listed on the Website at any time, provided that prior notice is given. Any price changes will not affect orders that have already been placed and confirmed before the price adjustment.

We strive to ensure that all prices displayed on the Website are accurate and up-to-date. However, in the event of an obvious pricing error, we reserve the right to cancel any affected orders prior to delivery, even if the order has been confirmed or payment has already been processed.

An obvious pricing error (hereinafter “Pricing Error”) refers to a mistake that is apparent and would reasonably be recognized as incorrect by an average customer. Examples include, but are not limited to:

• A product listed at an unusually low or high price compared to its market value or similar products.
• A price that appears clearly disproportionate to the product’s features, quality, or intended use (e.g., a premium sofa priced at €1).
• A technical error on the Website leading to incorrect price display (e.g., missing digits or misplaced decimal points).

If your order is affected by a Pricing Error, we will promptly notify you, provide an explanation, and issue a full refund. For details on refunds, refer to Section 6.9: “Refunds”.

For other circumstances that may result in order cancellation, please refer to Section 6.7: “Order Cancellation on Our Behalf”.

Our Platform Provider is certified as Level 1 PCI DSS compliant, the highest standard of compliance for organizations handling credit and debit card information. This compliance automatically extends to our Website, ensuring your payment data is protected at all stages of the transaction process.

The Payment Card Industry Data Security Standard (PCI DSS) is a globally recognized security framework designed to safeguard cardholder data and minimize fraud risks. It mandates strict measures, including encryption, access controls, and regular security testing, to protect sensitive payment information.

Shopify maintains compliance through:

• Annual on-site assessments to validate adherence to PCI DSS requirements.
• Continuous risk management and monitoring of systems to mitigate potential vulnerabilities.

These measures ensure that your shopping experience on our Website remains secure and reliable. For more information on Shopify's PCI compliance, please refer to their compliance reports, available at Shopify Compliance Reports.

To ensure the highest levels of security and reliability, our Payment Provider undergoes regular third-party audits and has been issued SOC 2 Type II and SOC 3 reports. These Service Organization Control (SOC) reports certify that Shopify meets independent standards for the security and availability of its services.

3.8.2.1 SOC 2 Type II Compliance

SOC 2 Type II is particularly significant for its focus on the security and integrity of payment processing systems. Key aspects include:

• Verifying that sensitive data, such as payment details, is encrypted both during storage and transmission to prevent unauthorized access.
• Ensuring that only authorized personnel can access sensitive information, minimizing the risk of internal misuse or breaches.
• Confirming that payment transactions are complete, valid, accurate, and properly authorized, ensuring a seamless and error-free payment experience.
• Identifying and mitigating potential vulnerabilities or breaches in real time, ensuring robust protection against evolving threats.

3.8.2.2 SOC 3 Reporting

The SOC 3 report provides a general overview of Shopify’s compliance with security, availability, processing integrity, confidentiality, and privacy standards, serving as an added layer of transparency for our customers.

All data transmitted between your browser and our Website is protected using SSL (Secure Sockets Layer) encryption, easily identifiable by the padlock symbol in your browser’s address bar and the "https://" prefix in the URL. SSL creates an encrypted link that safeguards sensitive data—such as your payment details and personal information—by preventing unauthorized access or interception during transmission.

At Ligne Roset Estonia, we strive to ensure smooth and secure payment processing for all transactions. However, it is your responsibility to provide accurate and complete payment details during the checkout process to prevent delays or errors in transaction processing.

You must ensure that all payment information provided, including card numbers, expiration dates, billing addresses, and any other required details, is entered correctly.

Inaccurate or incomplete payment information may lead to:

• Delays in processing your order.
• Rejection of the transaction by your payment provider.

Once your payment is successfully processed, you will receive an email confirmation summarizing your order and payment details.

We strongly recommend making online payments through secure and private internet connections (e.g., a home network). Avoid using public Wi-Fi networks or untrusted devices, as they may pose security risks.

Ensure that the device you use for payments is secure, with up-to-date software, antivirus protection, and a trusted browser. Avoid sharing your payment information or storing sensitive details on shared or public devices.

For security purposes, our Payment Provider may conduct additional checks or flag certain transactions as suspicious. Orders flagged as potentially fraudulent or placed using automated ordering software may be subject to:

• Delays
• Additional verification
• Cancellation

In such cases, we will contact you to confirm the order details and verify the legitimacy of the transaction. We reserve the right to refuse or cancel any order deemed suspicious or unverifiable. If an order is canceled for these reasons, any payments made will be promptly refunded. For details on refunds, refer to Section 6.9: “Refunds”.

1. Browse Our Products
   Navigate through the categories on our website to explore our collections. Use the filters, sorting, and search bar to refine your selection based on your preferences.
2. Select a Product
   Click on the product you are interested in to view detailed information, including dimensions, materials, and available customization options.
3. Choose Specifications
   If the product offers customization (e.g., fabric type, color, or size), select your desired options from the variant selector.
4. Add to Shopping Bag
   Once you’ve selected your preferences, click the “Add to Bag” button to include the item in your shopping cart. You can continue shopping or proceed to checkout.
5. Review Your Shopping Bag
   Click on the shopping bag icon in the top-right corner of the page to review your selected products. Verify the quantity, specifications, and total price. You can make adjustments or remove products if necessary.
6. Proceed to Checkout
   Click the “Proceed With Payment” button to move to the payment and shipping process.
7. Provide Shipping Information
   Fill in your shipping details, including your name, address, phone number, and email. Double-check the information to ensure accuracy.
8. Choose a Payment Method
   Select your preferred payment method (e.g., credit card, PayPal, etc.) and enter the required payment details. 
9. Review and Confirm
   Review your order summary, including the product details, shipping address, total price (including VAT), and payment method by clicking on the “Review Order” button. If everything is correct, proceed by clicking on the “Pay Now” button.
10. Receive Order Confirmation
    After placing your order, you will receive an email confirmation with your order number and summary. Please keep this email for your records. For Made-to-Order products, a second email will be sent as the official confirmation from the Ligne Roset factory in France once your order has been officially validated.
11. Delivery and Tracking
    Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can monitor the delivery status.

Orders are restricted to delivery addresses within Estonia. For more details, refer to the Section 1.3: “Order Restrictions”.

All deliveries within Estonia are free of charge.

Orders for Showroom products are dispatched within 2–5 business days once they have been processed, packed, and prepared for shipping.

For Made-to-Order products, the delivery timeline is approximately 3–4 months from the date of order confirmation, accounting for the handcrafted production process in France and subsequent international shipment.

Delivery timelines may be extended due to Events Outside Our Control. In such instances, Ligne Roset Estonia will promptly notify you using the email address or phone number provided at the time of purchase. We will explain the reason for the delay, inform you of the revised timeline, provide updates on your order status, and take all reasonable steps to minimize any further delays.

It is your responsibility to ensure the accuracy of your shipping address and contact details at the time of purchase. Ligne Roset Estonia will not be held liable for failed deliveries resulting from incorrect or incomplete information.

In the event of an address error, it is your responsibility to promptly notify Ligne Roset Estonia at delivery@ligneroset.ee with the corrected address to avoid delivery issues.

The majority of our deliveries are arranged through DSV Transport. However, we reserve the right to adjust delivery methods or logistics partners as necessary.

If a package cannot be delivered or collected—such as when no one is present at the delivery address to accept it—we will make every effort to contact you promptly using the contact information provided at the time of purchase (email or phone) to inform you of the situation.

If we are unable to reach you, the products will be returned to our Showroom and will be still considered your property for a period of 30 days from the date of return. During this time, you may contact us to arrange redelivery. However, you will be required to pay shipping fees incurred for the new delivery attempt. Redelivery will only be arranged once these fees have been paid.

If no instructions from you are received within this 30-day period, the package will be deemed abandoned. In such cases, we reserve the right to place the product back on sale, and no further actions or refunds will be provided.

Ligne Roset Estonia is responsible for ensuring that all goods are delivered to you in good condition. The risk of loss or damage during transit remains with Ligne Roset Estonia until the goods are received by you or a third party authorized by you (excluding the carrier).

If goods arrive damaged, you must notify us within 48 hours of delivery. You are required to provide photographic evidence of the damage and retain all original packaging to facilitate the investigation and resolution process. For more details, refer to Section 7: “Warranty”.

In the event of a lost shipment, Ligne Roset Estonia will work with the logistics carrier to locate the goods. If the shipment cannot be found, Ligne Roset Estonia will replace the product(s) at no additional cost or issue a refund in accordance with our refund policy. For details on refunds, refer to Section 6.9: “Refunds”.

Ligne Roset Estonia is not liable for delays or damages caused by Events Outside Our Control. However, we will make every effort to resolve any delivery issues promptly.

Ligne Roset Estonia provides complimentary installation services for all large modular furniture exclusively for locations within Estonia. This service includes products such as:

• Sideboards
• Cupboards
• Closets
• Beds
• Sofa-beds
• Dining tables
• Bookshelves
• TV units

However, this service does not extend to the installation of ceiling-mounted products, such as pendant lamps.

For customers ordering furniture for locations outside of Estonia, detailed assembly manuals will be provided with your order. These manuals contain step-by-step instructions to assist you in assembling and installing the furniture on your own. If additional guidance is needed, contact us at support@ligneroset.ee.

If a product does not fully meet your expectations, you have the right to return the product(s) within 14 days from the delivery date without any need to provide a reason. If the 14-day period ends on a non-working day, it will be extended to the next business day.

For information on refunds, refer to Section 6.9: “Refunds”.

Customized products specifically tailored to customers’ needs and preferences are not eligible for returns under our policy. Customization may include, but is not limited to, the selection of unique materials, colors, finishes, covers, dimensions, or configurations. Each such product is crafted from scratch in Ligne Roset factories in France, ensuring it is tailored exclusively to the customer's individual requirements, both aesthetic and functional.

However, exceptions may be granted at our sole discretion if the customer provides a valid and compelling reason.

To initiate a return or cancellation, you must send your request within the 14-day period to either:

• Email: returns@ligneroset.ee
• Postal Mail: Tartu Maantee 6, 10145, Tallinn, Estonia

Your request must include:

• A clear, unequivocal statement or the filled optional form provided below.
• Proof of purchase, such as your order number, a bank statement, or any other document showing the time of the transaction and the parties.

We will send you a confirmation email as soon as we receive your request.

Withdrawal Form Template:

To:
Ligne Roset Estonia
Daydream OÜ
Tartu Maantee 6, 10145, Tallinn, Estonia

Email: returns@ligneroset.ee

I hereby notify you of my withdrawal from the contract of sale for the following goods:

1. Customer Details:

• Name: ____________________________
• Address: ____________________________
• City: ____________________________
• Postal Code: ____________________________
• Country: ____________________________
• Email: ____________________________
• Phone Number: ____________________________

2. Order Details:

• Order Number: ____________________________
• Date of Purchase: ____________________________
• Date of Delivery: ____________________________

3. Products to be Returned:

• Product Name(s) and Model(s): ____________________________
• Quantity: ____________________________

4. Reason for Withdrawal (if applicable):

5. Date and Signature (if submitting by post):

Date: __________________________

Signature: ______________________

Once you submit your return request, you are responsible for ensuring that eligible small items, which can be sent via standard postal services, are shipped back within 14 days of your request to the following address: Tartu Maantee 6, 10145, Tallinn, Estonia

Ligne Roset Estonia will cover all postal delivery fees once the returned items have been received.

You are also required to ensure that the items are in the following condition for the return delivery:

• Undamaged
• Securely packed
• In their original packaging
• Accompanied by all provided documentation, manuals, warranty cards, and receipts

Bulky furniture items that cannot be returned via standard postal services due to their size or special handling requirements — such as armchairs, sofas, beds, sofa beds, sideboards, cupboards, closets, and dining tables — will be collected by us at no additional cost from you.

You may cancel your order for Made-to-Order products — furniture that is not available in our showroom and is manufactured in Ligne Roset factories in Ain, France — within 7 days from the date of purchase.

We explicitly reserve the right to limit, decline, or cancel any order at our discretion and without liability for any costs or damages, except for refunding any amounts received from you for the affected order.

Situations in which we may exercise this right include, but are not limited to, the following:

• Event Outside Our Control
• Your address, billing information, or payment method is incorrect, incomplete, or cannot be verified.
• Pricing Error
• Orders flagged by security systems of our Payment Provider as potentially fraudulent or orders placed using automated ordering software or technology.
• Evidence that your order (or cumulative orders) is intended for resale, tax evasion, or another fraudulent purpose.
• Orders flagged for shipment to an address or service provider that facilitates foreign export or the unlawful avoidance of sales tax.
• A purchase history that demonstrates a high volume of returns inconsistent with typical consumer behavior.
• Evidence that you do not meet the eligibility requirements to make purchases, such as age.

In such instances, Ligne Roset Estonia will promptly notify you of the reason for the cancellation, if applicable, using the email address or phone number you supplied at the time of purchase.

We do not offer exchanges for any products. However, you may effectively replace a product by initiating a return in accordance with this Returns Policy. Once your return has been processed and refunded, you are welcome to place a new order for the desired product.

Upon receiving your request for a return or cancellation, we will initiate the refund immediately. The refund will be processed using the same payment method as your original transaction, unless an alternative method is provided.

Refunds are usually processed within 2-3 days. However, you can expect to receive the full amount no later than 14 days from the date the refund is initiated.

Refunds will be issued in Euros (€). Ligne Roset Estonia is not responsible for any differences arising from currency conversion or exchange rate fluctuations.

No fees will be charged for the reimbursement process.

All products purchased directly through our Website are covered with a 2-year non-transferable warranty, applicable exclusively to the original purchaser.

The warranty covers defects in materials and workmanship under normal use conditions. Examples of such defects include but are not limited to:

• A dining table leg that becomes loose or unstable due to improper assembly during manufacturing.
• A sofa frame that cracks or bends under normal use conditions.
• Stitching on a sofa cushion that unravels or tears without excessive wear.
• Upholstery fabric that fades unevenly or peels despite following care instructions.
• Recliner mechanisms that fail to operate smoothly or become jammed.
• Drawer runners that break or become misaligned under regular use.
• A coffee table with a surface finish that chips or peels prematurely.
• A wardrobe with paint that bubbles or flakes under normal environmental conditions.
• A desk lamp that experiences wiring faults, causing flickering or failure to function.
• Built-in lighting in a display cabinet that stops working due to a manufacturing defect.
• Furniture components that do not align correctly, such as misaligned shelves or joints.

To initiate a warranty claim, please refer to Section 8.3: “Filing a Complaint” for detailed instructions on how to submit your request.

Your claim must include the following:

• A clear description of the defect or issue.
• Proof of purchase, such as your order number, a bank statement, or any other document showing the time of the transaction and the parties.
• Supporting evidence, such as photos or videos, to assist in evaluating the claim.

Upon processing your claim, our primary course of action will be to offer either a repair or replacement for the defective product.

However, if any of the following conditions apply:

• Repair or replacement is not possible,
• The cost of repair or replacement is disproportionate to the nature of the product or defect,
• Repair or replacement would cause significant inconvenience to you, or
• Repair or replacement cannot be completed within a reasonable timeframe,

we will offer the following remedies:

• Price ReductionIf the defect does not significantly impair the functionality or usability of the product, we can offer you a partial refund.
• Full Reimbursement
  If repair, replacement, or price reduction is not feasible, we will issue a full refund. For details on refunds, refer to Section 6.9: “Refunds”. 
• Gift Vouchers
  If agreed upon, reimbursement may be provided in the form of gift vouchers. These vouchers can be used for future purchases on our Website.

For the repair, replacement, or refund process, we will cover all costs associated with required return deliveries. For more information on return deliveries, refer to Section 6.4: “Return Delivery for Small Items” and Section 6.5: “Return Delivery for Bulky Furniture”.

Ligne Roset Estonia shall not be held liable if we can demonstrate any of the following circumstances, including but not limited to:

• Damage was caused by misuse of the product or failure to follow usage guidelines outlined in the user manual.
• Damage was caused by alterations, repairs, or modifications performed by unauthorized personnel or third parties.
• Damage was caused by accidents, such as drops, spills, fire, or natural disasters.
• Damage was caused by normal wear and tear, including surface scratches, fading, or general aging of the product.
• Damage was caused by improper cleaning, storage, or maintenance contrary to the product's care instructions.
• Damage was caused by exposure to extreme temperatures, moisture, sunlight, or other environmental conditions not suitable for the product.
• Damage was caused by Events Outside Our Control.
• Claims were made after the expiration of the applicable warranty period.
• Claims were submitted without valid proof of purchase, such as an order number or any other document showing the time of the transaction and the parties.
• Theft or your personal loss.

If you encounter any issues with our product(s), you have the right to file a complaint. Complaints may be submitted under the following circumstances:

• The product delivered is defective or does not conform to the Terms.
• The product was damaged during delivery.
• The wrong product was delivered.
• The product was not delivered within the agreed timeframe.
• Part of the order is missing or incomplete (e.g., accessories, documentation, or additional components).
• The product wasn't installed correctly - either by us, or by you, due to shortcomings in the manual instructions.

You have 2 years from the date of delivery to file complaints about defects or non-conformity with the contract of sale. However, we encourage you to contact us as soon as the issue is identified.

To file a complaint, please send your request to either:

• Email: support@ligneroset.ee or warranty@ligneroset.ee for warranty-related claims.
• Postal mail: Tartu Maantee 6, 10145, Tallinn, Estonia.

Your request must include:

• A clear, unequivocal statement or the filled optional form provided below.
• Proof of purchase (e.g., your order number, a bank statement, or any other document showing the time of the transaction and the parties).
• A detailed description of the issue.
• Any supporting evidence, such as photos or videos.

We will acknowledge your complaint and respond within 15 days of receiving it.

Complaint Form Template:

To:
Ligne Roset Estonia
Daydream OÜ
Tartu Maantee 6, 10145, Tallinn, Estonia

Email: support@ligneroset.ee

1. Customer Details:

• Name: _____________________________
• Address: ____________________________
• City: ____________________________
• Postal Code: ____________________________
• Country: ____________________________
• Email: ____________________________
• Phone Number: ____________________________

2. Order Details:

• Order Number: ____________________________
• Date of Purchase: ____________________________
• Date of Delivery: ____________________________

3. Product Information:

• Product Name(s) and Model(s): ____________________________
• Quantity: ____________________________

4. Reason(s) for Complaint: (Select one or more)

☐ Defective Product

☐ Incorrect Product Delivered

☐ Product Damaged During Delivery

☐ Delayed Delivery

☐ Other: ____________________________

5. Description of the Issue:

(Please provide a detailed explanation of the issue)

6. Supporting Evidence:

(Attach relevant evidence, such as photos, videos, or other documentation)

7. Date and Signature (if submitting by post):

Date: __________________________

Signature: ______________________

Resolutions for complaints will be addressed on a case-by-case basis. For issues related to defective products covered under warranty, please refer to Section 7.5: “Resolutions”.

If your complaint cannot be resolved directly with Ligne Roset Estonia, you may submit a claim to the Consumer Disputes Committee for domestic disputes.

Ligne Roset Estonia will cover all costs related to providing proof of any defects in the products during the first 12 months following the delivery date.

After this initial period, the responsibility for proof will shift to the guilty party:

• If the defect is determined to result from a manufacturing issue, Ligne Roset Estonia will continue to bear the costs of proof.
• If the defect arises from misuse, improper handling, or other consumer actions, you will be responsible for covering these costs.

Please note that while every effort is made to display product colors as accurately as possible, the actual colors of the products may vary due to factors beyond our control. Differences in display settings and resolution on electronic devices may cause slight color variations, and the appearance of colors can also be influenced by the lighting conditions under which they are viewed, whether natural or artificial. Ligne Roset Estonia cannot guarantee that the colors seen on-screen or in printed materials will precisely match the actual product. For accurate color selection, we recommend visiting our Showroom or requesting fabric and material samples prior to purchase.

All material images provided by Ligne Roset Estonia, whether online or in printed materials, are intended for illustrative purposes only. While we strive for accuracy, the actual appearance of materials may vary due to several factors inherent to the manufacturing and production processes, including:

1. Texture and Finish Differences:
   • Variations in texture and surface finish are common, particularly for natural materials such as leather, wood, marble, or fabrics.
   • These differences may include grain irregularities, slight roughness, or unique patterns resulting from the material's natural characteristics.
2. Color Inconsistencies:
   • Slight discrepancies in color, shading, or tone may arise due to variations in dyeing, weaving, or finishing techniques.
   • Batch production processes may also result in minor differences between products produced at different times.
3. Lighting and Perception Factors:
   • The way materials are perceived can be influenced by the surrounding lighting conditions (e.g., natural vs. artificial light), which may differ from those used in photography.

Ligne Roset Estonia cannot guarantee that the materials seen on-screen will precisely match the actual product. For precise material selection, we recommend visiting our showroom or requesting samples prior to purchase.

To the fullest extent permitted by applicable law, Ligne Roset Estonia shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our Website, products, or services. This includes, but is not limited to:

• Loss of profits, revenue, or business opportunities.
• Loss of anticipated savings or goodwill.
• Damage to data, equipment, or software.

Our total liability for any claims, regardless of the basis (e.g., contract, tort, negligence), shall not exceed the amount paid by you for the product(s) or service(s) in question.

We disclaim liability for any issues, damages, or losses arising from:

• The use of third-party services or content linked to or integrated with our Website, including payment processors or logistics providers.
• The availability, security, or accuracy of third-party websites or platforms accessed through our Website.

While we strive to ensure uninterrupted access to our Website, we cannot guarantee that it will always be available, error-free, or secure. Ligne Roset Estonia shall not be held liable for any disruptions, technical failures, or errors affecting your use of the Website.

We shall not be held liable for delays or failures resulting from Events Outside Our Control.

Nothing in this section limits or excludes your rights under applicable consumer protection laws, including those set forth in the Estonian Law of Obligations Act and EU consumer regulations. If you are a consumer, your statutory rights remain unaffected.

You agree to indemnify, defend, and hold harmless Ligne Roset Estonia, affiliates, officers, directors, employees, agents, and licensors from and against any claims, demands, damages, liabilities, losses, or expenses (including reasonable attorney’s fees) arising out of or in connection with:

1. Your violation of these Terms.
2. Any misuse, unauthorized use, or prohibited activities conducted on our Website or with our products and services.
3. Your breach of any applicable laws, regulations, or third-party rights, including but not limited to intellectual property rights, privacy rights, or contractual obligations.
4. Claims brought by third parties due to your actions, such as:
   • Posting or sharing unauthorized content.
   • Reselling products in violation of applicable agreements.
5. Any fraudulent or intentionally misleading activity conducted by you through our Website.

This indemnification obligation applies to all claims arising directly or indirectly from your actions and will survive the termination of your account or these Terms.

If a claim is brought against Ligne Roset Estonia, we reserve the right to assume exclusive defense and control of the matter. You agree to cooperate fully with us in asserting any available defenses.